Customer Experience Specialist

Job role insights

Date Posted:

June 16, 2026

Experience

0 – 3 Years

Offered Salary

Best in Industry

Qualification

Bachelor Degree

Career Level

Middle

About Us:

At Insnap Technologies, customer experience is a critical driver of both customer satisfaction and business growth.

As a Customer Experience Specialist, you will own the B2B post-sales customer journey, ensuring seamless support, building strong relationships, and proactively identifying opportunities to enhance value through upselling and cross-selling.

You will act as the voice of the customer internally while delivering a consistently high-quality experience across all touchpoints.

Key Responsibilities:

Act as the primary point of contact for customers via calls and emails
Deliver timely, accurate, and customer-centric support
Resolve customer issues using a solution-oriented and root-cause approach
Build and maintain strong relationships to drive customer satisfaction and retention
Collaborate with Sales, Outbound, and other internal teams to address customer needs
Handle escalations with empathy, professionalism, and ownership
Gather, analyze, and share customer feedback to improve products and services
Proactively engage customers and ensure a smooth post-sales experience
Identify opportunities for upselling and cross-selling relevant solutions that add value to the customer and contribute to revenue growth
Maintain accurate records of interactions, follow-ups, and customer activities

Key Competencies:

Communication Excellence – Strong verbal and written communication skills with the ability to build trust and rapport
Customer-Centric Mindset – Deep focus on delivering value and enhancing customer experience
Problem-Solving Ability – Strong analytical thinking with effective conflict resolution skills
Ownership & Accountability – Takes complete responsibility for customer outcomes
Relationship Management – Ability to nurture and grow long-term customer relationships
Multitasking & Agility – Ability to manage multiple interactions in a fast-paced environment
Attention to Detail – Ensures accuracy and consistency across customer interactions
Proactiveness – Anticipates customer needs and acts before issues escalate
Business Acumen – Ability to identify opportunities for upsell and cross-sell through customer interactions