Associate Manager

Job role insights

Date Posted:

June 4, 2026

Experience

4 – 7 Years

Offered Salary

Best in Industry

Qualification

Master Degree (MBA Preferred)

Career Level

Middle

Role Objective:

To oversee the day-to-day operations of the Business Development floor by managing team performance, attendance, and productivity; ensuring adherence to SOPs and operational policies; driving revenue and quality outcomes through structured monitoring, reporting, and corrective action plans; and supporting continuous improvement through coaching, performance reviews, strategy implementation, and learning & development initiatives.

The Associate Manager acts as the operational backbone for the BD function, ensuring consistency, accountability, and continuous improvement.

Ideal Candidate Profile:

Experience: 4–7 years in Business development/Inside Sales/Sales
Operations/Team Management
Preferred Background: B2B SaaS, Data, Marketing, or Demand Generation
environments
Education: Graduate or Postgraduate (MBA Preferred)
Skillset:
- Proven team management and training experience
- Process-driven with attention to detail
- Empathetic yet firm leadership style
- Excellent communication and motivational skills
- Strong analytical and reporting ability (Excel, CRM tools)

Key Responsibilities

Performance Monitoring & Reporting

Oversee the reporting and operational discipline of Team Coordinators (TCs) and Team Leads (TLs).
Monitor and manage floor attendance, breaks, and productive hours across the
Business Development department.
Identify bottom-quartile performers and implement structured corrective action
plans in coordination with TCs and TLs.
Maintain and analyze floor performance reports across sales, QA, and CI metrics,
and derive actionable improvement plans.
Support the implementation of new sales and operational strategies in coordination
with SMEs, TCs, TLs, and the Sales Manager
Facilitate cross-department coordination to ensure smooth execution of sales and
fulfilments processes.
Actively participate in daily huddles and drive the implementation of action items and strategies discussed.
Ensure strict adherence to SOPs, compliance guidelines, and operational policies
across the floor.
Identify defaulters and performance gaps using available reports and implement
targeted action plans.
Coordinate and facilitate weekly L&D (Learning & Development) sessions based on
performance gaps and QA feedback.
Oversee on-the-job training (OJT) and performance tracking of new joiners.
Ensure QA feedback is translated into actionable improvements at the team and individual levels.
Conduct daily and weekly performance reviews with TCs, TLs, and teams.
Prepare and submit a weekly performance report to the Sales Manager, highlighting
key metrics, issues, and action plans.
Identify gaps in conversion, communication, or process adherence and derive action items for improvement.
Conduct regular skill enhancement sessions (weekly/monthly)
Ensure strict adherence to internal SOPs, QA standards, and compliance requirements.
Maintain proper documentation of all escalations, reviews, and interventions.

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